Effective Date: June 7, 2025

At Mosaic Massage & Bodywork LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website mosaicmassage.org, contact us, or receive massage therapy services.

By using our website or booking services with us, you agree to the practices described in this policy.

Information We Collect

We collect personal information you voluntarily provide, such as your name, phone number, email address, and sometimes your physical address. When you schedule an appointment or fill out intake forms, you may also share health-related information such as medical history, current conditions, medications, or areas of discomfort—information we use to tailor your massage therapy sessions appropriately.

In addition to what you provide, our website may collect limited technical data automatically, such as your IP address, browser type, device type, the pages you visit, and how long you stay on the site. This information helps us understand how visitors interact with our site and allows us to improve its performance and security. We may use cookies or similar technologies, which you can control through your browser settings.

How We Use Your Information

Your information is used to schedule and manage appointments, communicate with you about your sessions, and provide care that’s safe, effective, and responsive to your needs. If you sign up for newsletters or updates, we may also use your email address to send relevant information or announcements—but only with your consent.

Health and medical information is collected only when necessary and used solely to inform your care. We do not use this data for marketing, and we never share it for advertising purposes.

Protection of Health Information (HIPAA)

Your health and medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to complying with HIPAA standards, meaning any sensitive health information you provide is kept confidential and secure.

We will never disclose your health information to other healthcare providers or third parties unless required by law or unless you provide written consent to do so. If you choose to involve another provider in your care, such as a physician, physical therapist, or chiropractor, we will only share relevant information with your explicit, documented permission.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal or health information. We may share limited personal data (such as your name and contact information) with third-party service providers that help us operate our business—such as appointment booking platforms or payment processors—but only to the extent necessary to provide our services. These providers are required to keep your information secure and confidential.

We may also disclose information when required by law, such as in response to a subpoena, a legal investigation, or to protect the rights, safety, or property of our practice or clients.

Data Security

We take your privacy seriously and implement reasonable safeguards to protect your personal and health information, both online and offline. These include using password-protected systems, encrypted communications when applicable, and limiting access to sensitive information. While no method is completely secure, we strive to use best practices to prevent unauthorized access or disclosure.

Your Rights and Choices

You have the right to access, update, or correct the personal and health information we maintain about you. You may also request that we delete your information, withdraw your consent for certain uses, or restrict how your information is shared—subject to applicable legal or professional obligations.

To make any of these requests, please contact us using the information at the end of this policy. We will respond within a reasonable time and in accordance with applicable laws.

Privacy of Minors

Our services are mainly intended for adults, however we do provide massage therapy to minors with the consent and presence of a parent or guardian — in accordance with state law. Any personal information of individuals under the age of 18 is provided by their parent or legal guardian upon making their initial appointment, and is used solely to provide them with optimal care.

Links to Other Websites

This website may contain links to third-party websites for your convenience. Please note that we are not responsible for the content or privacy practices of these external sites. We recommend reviewing their privacy policies separately before sharing any personal information with them.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page, and the effective date at the top will be revised accordingly. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please reach out:

Name: Mosaic Massage & Bodywork LLC
Email: abby@mosaicmassage.org
Phone: 408-479-4213
Address: 270 W Walnut Ln. Philadelphia, PA 19144